Terms & conditions

1. General

1.1 In order to shop on HERR.AMSTERDAM (HERR), you must be at least 18 years old and not under guardianship.

1.2 We may modify the Terms and Conditions from time to time. The version of the Terms that will apply to your order will be those on HERR.amsterdam at the time you place your order. If you do not agree to any change to the Terms and Conditions then please immediately stop using the website.

If you have any questions related to our terms and conditions, please contact us before placing an order.

2. Prices and delivery charges

2.1 The prices displayed include the statutory Value Added Tax but do not include a delivery charge. If the VAT rate applicable on the date of the order is changed after the order has been made, the change will be reflected in the price of items without you being notified.

2.2 The delivery charge for each order depends on the country where the order has to be shipped. The cost for each delivery method is clearly indicated during the check-out process.

3. Ordering

3.1 Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know as soon at the earliest chance. If we have already received payment for this order, we will attempt to refund the applicable amount using the same method used to make the payment. Sometimes alternative arrangements may be necessary, in which case our Customer Service representatives will contact you to settle the refund.

4. Delivery

4.1 HERR will take the greatest of care to be as accurate as possible when receiving and dispatching orders. We always endeavour to deliver your order to a residential address, post office or pick-up location. Please note, we only ship to home or office addresses and not to P.O. box addresses.

4.2 All HERR orders are made to order, we will dispatch the approved orders as quickly as possible and in the order that they have been received. Delivery normally takes about 2 – 6 weeks from the time of placing the order. Note that some items are held in stock, they can be dispatched to you as soon we receive your order.

4.3 Delivery times may vary depending on where the order is to be delivered. Occasional delays may occur during peak periods or in the case of unexpected events. At the latest, orders will be delivered within 2 – 6 weeks or unless otherwise agreed. In the unlikely event that your delivery time exceeds 30 days, you may cancel your order.

We offer online customers the option to pick up their orders from our Studio in Amsterdam. At checkout, select the shipping option "Free pickup at our studio". We will send you an email when the order is ready for pick up.

5. Withdrawal of order

5.1 You have the right to cancel or return your purchases within a period of 14 calendar days after the day of delivery of the goods, which means that you are allowed to change your mind and send back the goods you have received, without any obligations from your side, apart from the return shipping fees.

If you have been charged for the items, you will receive a refund which will include the cost of the shipping fees.

If you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded.

5.2 If you wish to cancel or return your order, please provide us with notice via email info@herr.amsterdam. In each case, it must be sent within the 14 day period as outlined in section 5.1 above. After this, you then have an additional 14 day period to return the items to us as set out in section 6 (Returns) below. We will then provide a refund, attempting to use the same method that you used to make the payment. Another payment method may be used for the refund, provided that you consent to such change.

5.3 If the item you have received is faulty, please notify us as soon as possible and return the item in accordance with section 6 (Returns) below. For any items that we do find to be faulty, we will always provide a full refund.

6. Returns

6.1 HERR guarantees either a full refund or to replace any items in accordance with section 5 (Withdrawal of Order). All we ask is for you to treat the product and its packaging with care - please return items undamaged and unused, with all labels and tags intact. This means that the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on).

6.2 On our website you will find a return form for you to use if you decide to return any items. When we have approved your returned item, the return costs will be deducted from your refund. Please remember that financial responsibility for the return is yours until it reaches us. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund. For faulty items HERR will make a full refund to you as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items.

The item must be returned in its original condition and with its label to the following address:

Frederik Hendrikstraat 105
1052 HM
The Netherlands

Please hand the parcel in at your collection point or post office. You are liable for damage to the items until we receive them at our studio, so in case of a dispute, we recommend that you keep proof of postage. You can return the goods in our studio. In that regard please contact us at: info@HERR.amsterdam.

6.3 Some items are not returnable and refundable. These are: custom-made an tailor-made items, they are specially made for you. If you’re not happy please let us know. Please note that face masks cannot be returned due to safety and hygiene reasons.

7. Payment methods

You can pay for your goods in various ways as set out below.

All our online payments are via the secure system Mollie (www.mollie.com). You can choose between: IDEAL, credit card, Apple Pay, bank transfer and Bancontact.

8. Product, accuracy of information

8.1 Products, Content and Specifications.

All features, content, specifications, and products and prices of products and services described or depicted on this website are subject to change at any time without notice. All weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.

8.2 Accuracy of Information.

We attempt to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this website may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this website. For example, products included on the website may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the website. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

9. Guarantee

9.1 If there are faults or defects in the items that you have purchased from the HERR website, we abide by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the printed return form.

10. Copyright

All rights, including copyright, in the content of the HERR.amsterdam web pages are owned or controlled by HERR In accessing HERR.amsterdam web pages, you agree that you may only download the content for your own individual and non-commercial use. It’s not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the HERR.amsterdam web pages for any other purpose whatsoever without the prior written permission of HERR.

11. Company information

HERR is a brand under JoukeHalma.Design registered in Amsterdam.
Company Registration number: 78026776
VAT registration number: NL003277125B59

Please contact us if you have any further questions about our terms and conditions.

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